Zebra Technical Support in Latin America
We sell, configure and stand behind the Zebra hardware we deliver across the region. This page covers how to open a support case, what Zebra OneCare plans add on top of the factory warranty, how we coordinate repairs (RMA) with Zebra, and the problems you can fix yourself in minutes — in English or Spanish, in your time zone.
The Hardware We Stand Behind
As a dedicated Zebra reseller and ISV, we provide technical support for the equipment Barrdega sells: we deliver it configured and we know it by serial number. Bought through another channel? Tell us about the case anyway — we can often quote a service plan or a diagnostic.
Label & Card Printers
Desktop, industrial, mobile and card printers. Print-quality diagnostics, sensor calibration, firmware updates and ZPL format adjustments. Browse the Zebra printer catalog.
Barcode Scanners
Prefix and suffix setup, programming via configuration barcodes, Bluetooth pairing and charging cradles for handheld and industrial Zebra scanners.
Mobile Computers
Enterprise Android terminals: initial enrollment, DataWedge configuration, Wi-Fi connectivity, batteries and accessories. See the Zebra mobile computer lineup.
RFID Readers
Handheld readers and sleds: read-power tuning, session configuration and integration with your inventory system. Explore Zebra RFID readers.
Three Channels to Open a Support Case
No password-gated portals, no phone menus: reach out through whichever channel you prefer and a technician who actually works with Zebra hardware replies directly.
1. WhatsApp
The fastest way to a diagnosis: send the model, serial number and a photo or video of the problem to +507 6820-4681. A misprinted label tells us more than any written description.
2. Email
For cases with attachments — ZPL formats, driver screenshots, configuration reports — write to info@barrdega.com with “Support” and the device model in the subject line.
3. Contact Form
Prefer to log the case in writing and have us call you back? Use the contact form and include your country and a preferred time window for the call.
The details that speed up your diagnosis
- Model and serial number — printed on the label on the base or back of the unit
- The symptom and when it started — did it begin after a media change, a driver update or a move?
- A photo or video of the problem — include a printed label if the defect is print quality
- The media in use — label type and size, ribbon and where it came from; many “failures” turn out to be incompatible media
- The environment — Windows and driver versions, or the system (ERP/WMS) that sends the print jobs
Zebra OneCare: Coverage Beyond the Factory Warranty
The factory warranty covers manufacturing defects — not the normal wear and accidents that happen in a real operation: cracked screens, fractured housings, a terminal that falls off the forklift. Zebra OneCare plans, which Barrdega resells and manages, add comprehensive coverage, repairs with genuine parts and access to Zebra technical support for the life of the contract.
| Aspect | Factory warranty | OneCare Essential | OneCare Select |
|---|---|---|---|
| Manufacturing defects | Covered | Covered | Covered |
| Normal wear and accidental damage | Not covered | Comprehensive coverage | Comprehensive coverage |
| Service model | Repair under factory terms | Repair at a Zebra-authorized center | Advance replacement: a unit ships before you send yours in |
| Zebra technical support | Limited to the warranty period | Included for the contract term | Included for the contract term |
| Best fit for | One-off purchases with a spare unit on the shelf | Fleets that can run a few days short one device | Critical operations with no spare hardware |
The exact terms — contract length, repair turnaround and availability by country — vary by model and region, and you should not discover them after signing. When we quote OneCare for your serial numbers, we confirm in writing what is included, what is excluded and how the plan is executed from your country. A practical rule of thumb: if one device going down stops shipping, a packing line or invoicing, Select’s advance replacement pays for itself; if your operation can absorb a few days with one device fewer, Essential is usually the right balance.
RMA Coordination: We Handle the Paperwork
When a device genuinely needs physical repair, we open and track the RMA with Zebra on your behalf. You talk to us in your language; we talk to the repair center.
1. Pre-Diagnosis
Before anything ships, we rule out the causes that do not require repair: incompatible media, an uncalibrated sensor, a corrupted driver. A meaningful share of cases closes at this stage without the device ever leaving your site.
2. Opening the RMA
We validate the serial number against the active warranty or OneCare contract and open the case with Zebra. Have the serial handy — and proof of purchase if the unit was not bought from us.
3. Shipping to the Repair Center
We tell you which authorized center serves your country, how to pack the unit — no loose batteries, no media rolls installed — and which documents to include so intake is not delayed at customs.
4. Tracking and Return
We monitor the case until the device comes back and, if you need it, we put it back into production: ZPL formats loaded, network configured and a test label signed off.
Quick Fixes to Try Before Opening a Case
A good share of the cases we receive are resolved with no technician and no parts. This table covers the most frequent Zebra printer symptoms and the first step we recommend for each.
| Symptom | Most common cause | First step |
|---|---|---|
| Labels come out blank | Ribbon loaded with the inked side facing the wrong way, or direct thermal mode selected with thermal transfer media | Check the ribbon orientation and the configured print mode, then run a test label |
| Print drifts or skips labels | The sensor is not detecting the start of each label after a size or material change | Run media calibration from the printer’s control panel or the driver |
| Faint print or light streaks | Dirty printhead or darkness set too low for the media | Clean the printhead with isopropyl alcohol and raise darkness gradually — not straight to maximum |
| Status light is red | Printhead open, labels out or ribbon out | Check the printhead latch and reload the media along the path marked inside the unit |
| Windows will not print or the queue jams | Corrupted driver or a misconfigured port | Reinstall the official Zebra driver and verify the port: USB, or TCP 9100 on a network |
| Accented or garbled characters on the label | The ZPL format does not declare UTF-8 encoding | Add the ^CI28 command at the start of the format |
The full step-by-step — printing a test label, calibrating darkness and speed, and where to download the official drivers — lives in our ZPL resources guide. Two habits prevent most service calls: clean the printhead at every ribbon change and never touch it with metal objects, and always use the media specified for your model — an abrasive label wears out a printhead long before its time.
Label Formats, Spare Parts and Supplies
Support does not end when the printer prints again. These three services keep your operation running between cases.
Label Format Design
Printer works fine, but the label is not what your customer or regulator demands? We design custom ZPL formats — GS1-128, QR codes, logos, variable fields — and integrate them with your ERP or WMS. See our barcode printing services.
Spare Parts and Wear Items
Printheads, platen rollers, batteries for terminals and scanners, straps, holsters and charging cradles. Quote with the model and serial number and we confirm the exact part — genuine Zebra, with warranty.
Supplies Replenishment
The wrong media is the silent killer of printheads. We stock genuine Zebra labels, ribbons, wristbands and receipt paper: browse the labels and supplies catalog and set up recurring replenishment.
Does Your Zebra Hardware Need Attention?
Describe the symptom or request a quote for a OneCare plan, a spare part or supplies. We reply in English or Spanish, in Latin American business hours, with no obligation.